Modifying and cancelling subscriptions

A subscription may change over time, for instance the price or quantity of a product. To update you can simply specify the desired changes and set an effective date. We will then automatically make the changes and modify the billing respectively.

When modifying or cancelling a billed subscription, Proper gives you several methods of handling the invoice.

• Credit note entire invoice: Refunds the total amount of the invoice.
• Credit/charge custom amount: Provides a field for entering a custom refund/charge amount to your customer.
• Pro rata: Refunds a pro-rata amount based on used period. If applicable, an additional charge for the remaining period is added as a new line item on the next invoice. You can select to prorate based on the period start, the effective date of the change, or another specific date.
• No refund: Cancels the subscription without issuing a refund to your customer.

If a subscription needs to be stopped, you can cancel the subscription with one of the following options:

• immediately
• at renewal
• at a specified date